Typical example
Answers questions about stock or the status of an order and passes everything else to your team.
AI agents for businesses that answer, sort and follow up
An AI agent is a program that uses a language model to do a task on your channels: WhatsApp, email or the CRM. It hands the case to a person when it is unsure. AI agents for businesses start as a pilot and keep running on the monthly hosting and care plan.
What can an agent do in your business?
An agent works on the channels you already use. These are typical examples, not client cases.
Typical example
Reads incoming email, sorts it and drafts replies for a person to review.
Typical example
CRM
Logs every conversation in the CRM and creates the follow-up task for the right person.
Typical example
n8n
Moves data between your tools with n8n flows and calls the AI model only where it adds something.
A real case: Mamu G, a voice and WhatsApp stock assistant. Result: [[TODO: CG-003]]
What changes before and after?
The change is in how work is organised: who answers, where it is recorded and who decides.
| Before | After | |
|---|---|---|
| Messages out of hours | They wait until someone arrives in the morning. | The agent answers what it knows and leaves the rest ready for your team. |
| Conversation record | Spread across phones, inboxes and people's memory. | Stored in the CRM, with the follow-up task already created. |
| Exceptions | A person decides them. | A person still decides them; the agent hands them over with the context. |
| What the agent did | There is no agent to review. | A design option, decided in the pilot: each action can go into a log your team can check. |
How many hours could it save you?
Make an estimate with your own figures. How many repetitive tasks do you have, how long does each take, and what share could an agent do?
How much does an AI agent cost?
An agent is built as a pilot and then kept running on the monthly hosting and care plan. Prices are ranges.
| Service | Price | Timeline or term |
|---|---|---|
| Pilot build | €5,000 to €12,000 | 3 to 6 weeks |
| Managed AI hosting and care | €150 to €600 per month | Monthly |
If the process is not clear yet, we start with an AI audit before the pilot.
Frequently asked questions
What is an AI agent and how does it help an SME?
It is a program that uses a language model to do a whole task, such as answering WhatsApp queries or sorting email. It takes repetitive work off your team, who still decide the cases the agent is unsure about.
How much does an AI agent for customer service cost?
The pilot that builds it costs €5,000 to €12,000 and takes 3 to 6 weeks. After that, hosting and care costs €150 to €600 per month. If the process is unclear, an audit of €1,500 to €3,000 comes first.
A custom agent or automation with n8n and templates?
If the task always follows the same steps, an n8n flow may be enough and no AI model is needed. An agent makes sense when free text must be understood, such as an email or a message. Often the two are combined. n8n moves the data and the model steps in only where it adds something.
What happens when the agent does not know the answer?
We design it to hand the conversation to a person on your team, with the context it already has, instead of improvising. By design, a person decides the exceptions.
Who maintains the agent once it is running?
We do, on the hosting and care plan, at €150 to €600 per month. It keeps the agent running with the data hosted in the EU.
How is the hours estimate calculated?
We multiply tasks per week by the minutes each one takes and convert that to hours. Then we apply the share you think an agent could do. It is an estimate from your figures, not a measurement or a promise. The real figure comes from looking at the process.
Related services
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